Help & Support
Technical help, troubleshooting guides, frequently asked questions, and support resources for using Shawir platform effectively.
Troubleshooting Login Issues on Shawir
If you don’t receive a WhatsApp OTP, you can log in using Gmail, Facebook, or Apple ID
How to Update the Shawir App
To update Shawir, search for “Shawir Online Consultation” in the App Store or Google Play Store and tap Update
Reporting a Problem or Inappropriate Content on Shawir
You can report any issues or inappropriate content through Customer Support in the app
Is My Consultation Private?
Yes, all consultations on Shawir are 100% secure and private, ensuring your personal information and discussions remain confidential
Can I Have Multiple Consultations at the Same Time?
Yes, you can have multiple consultations except for calls, which are limited to one at a time
What Happens If a Consultant Doesn’t Reply?
If a consultant never responds, you can cancel the consultation by tapping the three dots in the chat and selecting Cancel Consultation
Need More Help?
Our support team is here to assist you with any questions or concerns you may have.
Need More Help?
Our support team is here to assist you with any questions or concerns you may have.