Help & Support
Troubleshooting guides, technical help, and answers to common issues — so you can get back to connecting on Shawir without delay.
Troubleshooting Login Issues on Shawir
Cannot log in to Shawir? Fix WhatsApp OTP issues or use Gmail, Facebook, or Apple ID as alternatives.
How to Update the Shawir App
Keep Shawir updated for the latest features. Here is how to update on iPhone and Android.
How to Report a Problem or Inappropriate Content on Shawir
Encountered an issue on Shawir? Here is how to report inappropriate content or technical problems.
Is My Session Private on Shawir?
All Shawir sessions are 100% private and encrypted. Your personal information is never shared with creators.
Can I Have Multiple Sessions at the Same Time on Shawir?
You can have multiple chat sessions open at once on Shawir, but calls are limited to one at a time.
What Happens If a Creator Does Not Reply?
If a creator never responds, here is how to cancel and get your points automatically refunded.
Need More Help?
Our support team is here to assist you with any questions or concerns you may have.
Need More Help?
Our support team is here to assist you with any questions or concerns you may have.