Last Updated: June 2026Issued by: Smart Soft Solutions Commercial Brokerage — Abu Dhabi, UAE

This Privacy Policy applies to the Shawir website (shawir.com and any affiliated websites), the Shawir mobile application (iOS and Android), and any other tools, interfaces, or digital products operated by Smart Soft Solutions Commercial Brokerage under the Shawir brand — collectively referred to as 'the Platform.'

1. Introduction

Smart Soft Solutions Commercial Brokerage ('Shawir', 'we', 'us', or 'our'), registered in Abu Dhabi, United Arab Emirates, operates the Shawir platform — a technology platform connecting users with creators through chat, voice calls, video sessions, and appointments.This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use the Platform. It also explains your rights regarding your personal data.By accessing or using the Platform, you confirm that you have read, understood, and agreed to this Privacy Policy. If you do not agree, please do not use the Platform.

This Privacy Policy may be updated at any time without prior notice to users. Continued use of the Platform after any changes constitutes your acceptance of the updated Privacy Policy. We recommend checking this page periodically.

2. Scope of This Policy

This Privacy Policy applies to:

All visitors to shawir.com and any affiliated websites operated by Shawir
All registered users of the Shawir mobile application (iOS and Android)
All registered creators on the Shawir platform
Any person who interacts with any tool, interface, or digital product operated by Shawir

This Policy covers personal data processed by Shawir regardless of the user's location. We are committed to complying with applicable data protection laws including but not limited to:

UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (UAE PDPL)
Saudi Arabia Personal Data Protection Law (Saudi PDPL) — for users in the Kingdom of Saudi Arabia
General Data Protection Regulation (GDPR) — for users in the European Union and United Kingdom
California Consumer Privacy Act (CCPA) — for users in the State of California, USA
Children's Online Privacy Protection Act (COPPA) — USA
Any other applicable data protection legislation in the user's jurisdiction

3. Information We Collect

We collect the following categories of personal information:

3.1 Information You Provide Directly

Full name and display name
Email address and phone number
Password (stored in encrypted form — we do not store plain-text passwords)
Profile picture and biography
Language preferences
Any content, messages, or communications you send through the Platform

3.2 Creator-Specific Information (KYC)

When registering as a creator, we additionally collect:

Social media profile links and handles
Government-issued identity verification (as part of manual KYC review)
A confirmation message sent from your social media account to verify ownership
Category and service description
Payout account details (bank account, digital wallet, or payment service information)

3.3 Payment and Transaction Information

Points purchase history and transaction records
Session booking records and payment status
Refund and adjustment records
We do not store full card numbers or payment credentials — these are handled by our third-party payment processors

3.4 Usage and Activity Data

Pages and screens viewed within the Platform
Session history and interaction logs
Search queries and browsing activity on the Platform
Rating and review activity
Login times, frequency, and activity patterns

3.5 Device and Technical Data

Device type, model, and operating system (iOS or Android)
Device identifier and IP address
App version and language settings
Crash reports and error logs
General geographic location (country and city level — not precise GPS location)

4. How We Use Your Information

We use your personal information for the following purposes, each with a lawful basis as required by applicable data protection laws:

Purpose	Lawful Basis
To create and manage your account	Contract performance
To process points purchases and session payments	Contract performance
To verify creator identity (KYC process)	Legal obligation + Legitimate interest
To facilitate interactions between users and creators	Contract performance
To process refund requests (subject to admin approval)	Contract performance + Legitimate interest
To send service notifications (booking confirmations, session reminders)	Contract performance
To send platform updates and new feature announcements	Legitimate interest
To improve the Platform and user experience	Legitimate interest
To detect and prevent fraud, abuse, and security threats	Legal obligation + Legitimate interest
To comply with applicable laws and regulations	Legal obligation
To enforce our Terms and Conditions	Legitimate interest
To respond to support requests and complaints	Contract performance + Legal obligation
To send marketing communications (with your consent where required)	Consent

5. How We Share Your Information

We do not sell your personal data to any third party under any circumstances.We may share your information only in the following limited circumstances:

5.1 Third-Party Payment Processors

We share transaction and payment-related information with third-party payment processors as necessary to complete transactions, process points purchases, and facilitate creator payouts. These processors are contractually bound to handle your data securely and in compliance with applicable laws. We do not disclose the names of specific processors in this policy as these may change over time.

5.2 Apple and Google App Stores

As required to operate the Shawir application on iOS and Android platforms, certain technical and account data is shared with Apple Inc. and Google LLC in accordance with their respective platform requirements and privacy frameworks.

5.3 Legal and Regulatory Requirements

We may disclose your information to government authorities, law enforcement agencies, or courts when required to do so by applicable law, legal process, or valid governmental request — in any jurisdiction where our users reside or operate.

5.4 Protection of Rights

We may share information when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Shawir, our users, or the public.

5.5 Business Transfers

If Shawir or Smart Soft Solutions Commercial Brokerage undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred as part of that transaction. We will notify users of any such change through the Platform.

5.6 With Your Consent

We may share your information with third parties in any other circumstances where you have provided explicit consent.

We never share, rent, or sell your personal data to advertisers, data brokers, or any other third parties for commercial purposes.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with services on the Platform.Specifically:

Account data is retained for the duration of your active account
Transaction and payment records are retained for a minimum of 5 years to comply with financial and legal obligations
Communication logs may be retained for up to 2 years for support and dispute resolution purposes
Upon account deletion, personal data is removed within 30 days, except where retention is required by applicable law
Anonymized and aggregated data (which cannot identify you) may be retained indefinitely for analytics purposes

If you request deletion of your data, we will process your request subject to any legal retention obligations that apply.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data. These rights apply under GDPR (EU/UK), CCPA (California), UAE PDPL, Saudi PDPL, and other applicable laws:

Your Right	What It Means
Right to Access	You can request a copy of the personal data we hold about you
Right to Correction	You can request correction of inaccurate or incomplete data
Right to Deletion	You can request deletion of your personal data (subject to legal retention requirements)
Right to Data Portability	You can request your data in a structured, machine-readable format (GDPR users)
Right to Restrict Processing	You can request that we limit how we use your data in certain circumstances
Right to Object	You can object to processing based on legitimate interests or for marketing purposes
Right to Opt Out of Data Sale	We do not sell your data — this right is automatically satisfied (CCPA users)
Right to Withdraw Consent	Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days of receiving your request.To delete your account and associated data, you can also use the 'Delete Account' option available within the Shawir app settings.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

End-to-end encryption for all in-app communications
Encrypted storage of passwords and sensitive credentials
Secure payment processing through certified third-party processors
Access controls limiting data access to authorized personnel only
Regular security reviews and updates

In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify affected users and relevant regulatory authorities as required by applicable law — including within 72 hours where required under GDPR.

While we take all reasonable precautions, no system is completely secure. We cannot guarantee absolute security of your data transmitted over the internet.

9. Children's Privacy

The Shawir Platform is not intended for use by individuals under the age of 15. We do not knowingly collect personal data from anyone under 15 years of age.If you are under 15, you may not register or use the Platform. If we become aware that we have collected personal data from a user under 15 without verifiable parental consent, we will take immediate steps to delete that information.If you believe a user under 15 has registered on the Platform, please contact us immediately at [email protected].This age requirement complies with COPPA (USA — minimum age 13), GDPR (EU — minimum age 16, with national variations), and Shawir's own minimum age policy of 15+.

10. International Data Transfers

Shawir operates globally and your personal data may be transferred to, stored, and processed in countries other than your country of residence — including the United Arab Emirates and any country where our service providers operate.We ensure that any international transfer of personal data is conducted with appropriate safeguards in place, including:

Contractual clauses with data processors that meet international data protection standards
Transfer only to countries with adequate data protection frameworks where required
Compliance with GDPR cross-border transfer requirements for EU/UK users
Compliance with Saudi PDPL cross-border transfer requirements for Saudi users

By using the Platform, you consent to the transfer of your personal data as described in this section.

11. Cookies and Tracking Technologies

The Shawir website and Platform may use cookies and similar tracking technologies to enhance your experience and analyze usage patterns.

Types of cookies we may use:

Essential cookies — necessary for the Platform to function correctly
Analytics cookies — help us understand how users interact with the Platform
Preference cookies — remember your settings and preferences

You can control or disable cookies through your browser or device settings. Note that disabling certain cookies may affect the functionality of the Platform.The mobile application may use equivalent tracking technologies including device identifiers and app analytics tools to improve performance and user experience.

12. Third-Party Links and Platforms

The Platform may contain links to third-party websites, social media platforms, or external services. This Privacy Policy does not apply to any third-party platforms or services.We are not responsible for the privacy practices of any third-party platforms — including but not limited to Instagram, TikTok, YouTube, Snapchat, and X (Twitter). We encourage you to review the privacy policies of any third-party platforms you visit.

13. Updates to This Privacy Policy

Shawir reserves the right to update, modify, or replace this Privacy Policy at any time and without prior notice to users. Changes take effect immediately upon being posted on the Platform.Continued use of the Platform after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We recommend reviewing this page periodically to stay informed of any changes.The 'Last Updated' date at the top of this document indicates when the most recent changes were made.

14. Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of the United Arab Emirates, specifically the emirate of Abu Dhabi.Any disputes arising from or related to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Abu Dhabi, United Arab Emirates — unless otherwise required by mandatory provisions of the applicable law in the user's jurisdiction.For users located in the European Union or United Kingdom, applicable GDPR rights and remedies are not affected by this governing law clause.For users located in the Kingdom of Saudi Arabia, applicable Saudi PDPL rights and remedies are not affected by this governing law clause.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:

Company Name	Smart Soft Solutions Commercial Brokerage
Platform	Shawir — شاور
Headquarters	Abu Dhabi, United Arab Emirates
Website	www.shawir.com
Support Email	[email protected]
WhatsApp	+971 56 308 8669
Privacy Requests	[email protected] — Subject: Privacy Request
Data Deletion	Available in-app under Settings → Delete Account, or via email

For users in the European Union or United Kingdom who wish to lodge a complaint, you may also contact your local data protection authority (DPA). For EU users, a list of national DPAs is available at: https://edpb.europa.eu/about-edpb/about-edpb/members_en