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Privacy Policy

Read Shawir’s Privacy Policy to learn how we collect, use, protect, and share your personal information while ensuring confidentiality and security.

This Privacy Policy applies to the Shawir website (shawir.com and any affiliated websites), the Shawir mobile application (iOS and Android), and any other tools or digital products operated by Smart Soft Solutions Commercial Brokerage under the Shawir brand ("the Platform").

1. Introduction

Smart Soft Solutions Commercial Brokerage ("Shawir", "we", "us") operates the Shawir platform — a technology platform connecting users with creators through chat, voice calls, video sessions, and scheduled appointments.

This Policy explains how we collect, use, store, share, and protect your personal information, and outlines your rights over that data.

By using the Platform, you agree to this Policy. If you do not agree, please do not use the Platform.

This Policy may be updated at any time without prior notice. Continued use after any change constitutes acceptance of the update.

2. Scope

This Policy applies to all visitors, registered users, and registered creators on the Platform, regardless of location. We comply with applicable data protection laws, including:

  • UAE Federal Decree-Law No. 45 of 2021 (UAE PDPL)
  • Saudi Arabia PDPL — for users in the Kingdom
  • GDPR — for EU/UK users
  • CCPA — for California users
  • COPPA — USA
  • Any other applicable data protection legislation

3. Information We Collect

3.1 Provided Directly

  • Name, display name, email, phone number
  • Password (encrypted — never stored in plain text)
  • Profile picture, bio, language preference
  • Messages and content you send through the Platform

3.2 Creator KYC Data

  • Social media links/handles and a verification message confirming ownership
  • Government-issued ID (manual KYC review)
  • Category, service description, and payout account details

3.3 Payment & Transaction Data

Points purchase history, session and refund records. We never store full card numbers — these are handled by our third-party payment processors.

3.4 Usage & Activity Data

Screens viewed, session history, search activity, ratings, and login patterns.

3.5 Device & Technical Data

Device model and OS, device ID and IP address, app version, crash logs, and general country/city-level location (not precise GPS).

4. How We Use Your Information

Each purpose below has a lawful basis under applicable data protection law:

  • Account creation and management — contract performance
  • Points purchases and session payments — contract performance
  • Creator identity verification (KYC) — legal obligation / legitimate interest
  • Facilitating user–creator interaction — contract performance
  • Refund processing (admin-approved) — contract performance / legitimate interest
  • Service notifications (bookings, reminders) — contract performance
  • Product updates and new features — legitimate interest
  • Fraud and security prevention — legal obligation / legitimate interest
  • Legal compliance and Terms enforcement — legal obligation / legitimate interest
  • Support and complaint response — contract performance / legal obligation
  • Marketing communications — consent

5. How We Share Your Information

We never sell your personal data. We share it only in these limited cases:

  • Third-party payment processors — to complete transactions and creator payouts. Specific processors are not named here as they may change.
  • Apple and Google — technical/account data as required to run the app on iOS/Android.
  • Legal and regulatory requirements — when compelled by law, legal process, or valid government request.
  • Protection of rights — where disclosure is needed to protect Shawir, our users, or the public.
  • Business transfers — as part of a merger, acquisition, or asset sale, with user notice.
  • With your explicit consent — for any other purpose.

We never share, rent, or sell your data to advertisers or data brokers.

6. Data Retention

  • Account data — retained while your account is active
  • Transaction/payment records — minimum 5 years (legal/financial obligations)
  • Communication logs — up to 2 years (support, disputes)
  • Post-deletion — personal data removed within 30 days, unless law requires otherwise
  • Anonymized/aggregated data — may be retained indefinitely for analytics

7. Your Rights

Depending on your location, you may have the following rights under GDPR, CCPA, UAE PDPL, Saudi PDPL, and other applicable laws:

  • Access — a copy of the data we hold about you
  • Correction — fix inaccurate or incomplete data
  • Deletion — subject to legal retention requirements
  • Portability — structured, machine-readable format (GDPR)
  • Restriction — limit how we use your data in certain cases
  • Objection — to processing based on legitimate interest or marketing
  • Opt-out of sale — automatically satisfied, as we never sell data (CCPA)
  • Withdraw consent — at any time, where processing is consent-based
  • Lodge a complaint — with your local data protection authority

To exercise any right, contact [email protected] — we respond within 30 days. You can also delete your account directly via Settings → Delete Account.

8. Data Security

  • End-to-end encryption for in-app communications
  • Encrypted storage of passwords and sensitive data
  • Secure payment processing via certified processors
  • Access limited to authorized personnel
  • Regular security reviews

In the event of a breach posing risk to your rights, we will notify affected users and relevant authorities as required by law — including within 72 hours under GDPR.

No system is completely secure. We cannot guarantee absolute security of data transmitted over the internet.

9. Children's Privacy

The Platform is not intended for anyone under 15. We do not knowingly collect data from users under 15; if discovered, we delete it immediately. This complies with COPPA (13+, USA), GDPR (16+, EU, with national variation), and Shawir's own 15+ policy. Report suspected underage users to [email protected].

10. International Data Transfers

Shawir operates globally; your data may be transferred to and processed in the UAE or any country where our service providers operate, with appropriate safeguards including contractual data-protection clauses and compliance with GDPR and Saudi PDPL cross-border requirements. By using the Platform, you consent to this transfer.

11. Cookies and Tracking

The website and app may use essential, analytics, and preference cookies/tracking technologies. You can control these via browser or device settings, though disabling some may affect functionality.

12. Third-Party Links

The Platform may link to third-party sites and social platforms (Instagram, TikTok, YouTube, Snapchat, X). This Policy does not apply to those platforms, and we are not responsible for their privacy practices.

13. Updates to This Policy

We may update this Policy at any time without prior notice. Changes take effect upon posting; continued use constitutes acceptance. The "Last Updated" date reflects the most recent version.

14. Governing Law and Jurisdiction

This Policy is governed by UAE law, specifically Abu Dhabi. Disputes are subject to the exclusive jurisdiction of Abu Dhabi courts, unless mandatory local law requires otherwise. GDPR rights (EU/UK) and Saudi PDPL rights (KSA) remain unaffected by this clause.

15. Contact Us

  • Company: Smart Soft Solutions Commercial Brokerage
  • Platform: Shawir
  • Headquarters: Abu Dhabi, UAE
  • Website: www.shawir.com
  • Support: [email protected]
  • WhatsApp: +971 56 308 8669
  • Privacy requests: [email protected] — Subject: Privacy Request
  • Data deletion: In-app Settings → Delete Account, or via email

EU/UK users may also contact their local Data Protection Authority.